Shipping and Return Policy
Turnaround
Orders are normally shipped within 3 days of receipt of orders or artwork approval if optional proof approval is requested. Monday - Friday 8am - 5pm.
Carrier
We use UPS to deliver all of our orders.
Order Tracking
We will update your order with the tracking information and send an email with tracking information when your order ships.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Returns, Refunds and Exchanges
All sales are final
Because each order is custom made to your specifications we do not accept returns or exchanges but we will remake your order free of charge if there is a manufacturing defect or if you are not satisfied for some other reason. You must return the item within 30 days of your purchase if you want us to remake it. Please make sure the item is boxed in the original carton with all the protective material in place just as you received it and securely taped.
- Please email to info@pickleball.com to request a remake and we will assign you a return authorization #.
- Mail your returned item to:
- Include in your package a signed letter stating the reason for your return and the original receipt.